Contact Us

The best way to contact us is by emailing or texting us at +1 (888) 745-1080.

We usually respond within 24 hours, though we may fall slightly behind during busy holiday seasons.

If you prefer to speak with someone on the phone, please feel free to call us at 1-888-745-1080 during our phone support hours, weekdays 11am - 4pm Eastern time. Please bear with us if wait times are long while we continue to expand our phone support.

We look forward to hearing from you!


—Sarah & the Storyworth Customer Care team

Quotes from actual customer emails

“Jen McCreery was such a help to me that I asked her if there was someone at Storyworth with whom I could share my joy. [...] Jen is a jewel! Whatever your company can do to tangibly thank her, please do.” –Joellen

“I’ve got to tell you that you have an ABSOLUTELY, TERRIFIC, HIGHLY COMPETENT, VERY COURTEOUS AND HELPFUL team member in Sarah. Simply, I can’t say enough about her. [...] She is simply outstanding and easily one of the very best customer service reps I’ve ever dealt with.” –Don

“I’m writing to let you know of the excellent customer service I have received from your team over the past year and especially over the last four months. [...] Every time I submitted a question, Jen McCreery in particular would respond quickly, politely and thoroughly. [...] Thank you for having such a strong support team and for creating such a truly wonderful product. I can’t wait for my family to receive their books at Christmas time.” –Michelle